The Estuary Country Hotel

My wife and I regret ever booking at this hotel. A lot of strange, unusual things happened on the day of our arrival. Firstly, we couldnt get hold of the hotel to alert them that we would be arriving late and upon our arriving we required to pay the outstanding balance without even seeing the room and our protestations on this were met with some amazement by the receptionist as if we were mad to even ask. Thirdly, we were allocated a room with a damp smelly carpert situated along a very dirty patio and walkway despite the fact that we booked a so-called deluxe room with a proper working aircon and Dstv and this room had none of these offerings. Upon complaining we were just "moved" to another, proper bigger and cleaner room but and acknowledgement or even an apology that a mistake was made for providing a wrong room in the first place. The breakfast was below par and lacked freshness and it was a breakfast certainly not befitting a "4 star" establishment the hotel claims to be on its website. My wife and I feel completely cheated and would urge the hotel to jerk up its act if it wants to attract visitors when visiting this beautiful part of our country.

A beautiful hotel with great character and awesome views. A VERY safe environment for children with super friendly and trustworthy staff. Thank you.