Stucky's Guest House

When we arrived at the guest house, no one was there to greet us, only a note in the window giving us our room number. After finding our room, we were greeted by a dirty towel which was placed outside the door as a "welcome" mat. Inside the room, there were many stains on the ceiling and on the rug. The extra blanket was in a bundle inside the cupboard instead of being folded neatly. And there were tiles missing in the bathroom. After complaining we did however receive a better room.
Establishment's Response:
Our establishment is unfortunately only open from 09:00 -12:00 and 17:00 -23:00 on public holidays and Saturdays and Sundays, hence no-one was available to welcome the guests. However, when we opened at 17:00 , and welcomed the guest, we were told that the guest was unhappy. We need to put things in perspective: we had 400mm of rain in 2 weeks time, and it is really an impossible task to keep mud out of the rooms, so although we try to keep our rooms in pristine condition it was not possible with the continous rain. The room we gave the client initially, is a brand new room completed in December 2012, and had no tiles missing as per the client’s comment. We did upgrade the customer to better room, and we are glad that he was happy with it. We really try to keep our customers happy, and prepared a vegetarian meal for the clients on the Friday night, but they never pitched for dinner, or for breakfast. We are proud of our establishment, and really try to keep our customers happy and offer a great experience. One needs to bear in mind that we are a 3 rated star establishment, and we are priced as a 3 star rated establishment as well, and one can not expect a 5 star establishment at the rates we give.

Wonderful stay. Great food and atmosphere at restaurant. We were able to have a letre check out to freshen up after our marathon run at the Volksrust 5:1