Queens Hotel

First the positives: friendly, helpful and responsive staff - when we arrived, the bed side lights were not working - they provided immediate response to fix the problem. However, in the morning the bathroom light did not work - it flashed for a moment then off and on flickering - difficult to shave / wash etc (no windows - a little pokey bathroom for a 4 star hotel!). Having a shower in the bath was messy because the outlet was blocked and the bath filled up rapidly. Now that is the sort of problem you cannot (or do not want) to report while in the middle of getting washed and dressed, so I reported it afterwards. Great apologies were given and the receptionist was pleasant, saying that they would have given us another room.... but I believe that was no good... it was too late. I believe they should have checked the workings of the room before we (clients) arrived. We were also disappointed in the size of serving of the rack of lamb in the hotel restaurant. It was very expensive and 4 small chops (two small mouthfuls of meat each) were served. I feel the hotel is definitely not worthy of the 4 star rating.

Large comfortable room. Well run establishment with excellent restaurant and friendly staff.