North Lodge Cottages Self-catering
North Lodge Cottages Self-catering, located in Park Hill, KwaZulu-Natal, is a pristine lodge establishment perfectly suited for your getaway and is priced from R199 pp/s... view more details about North Lodge Cottages Self-catering »
Establishment Details
Type
Lodge
Self-catering
Located in
Park Hill, KwaZulu-Natal
From
R199 pp/s
Map
Facilities
Fax
Photocopy Machine
Internet Access
Airport Shuttle Service
Wheelchair Enabled
Parking Available
Babysitting Services
Laundry Facilities
Garden
Braai/Barbecue
Communal Television
Wi-Fi
ADSL Internet
Internet
DVD
Alarm/Security
Boma Fire
Childrens Playground & Jungle Gym
Credit Card Facilities
Fully Equipped Kitchen
Gas Hob and Oven
Hospitality Bar
On-site Parking
Reviews (7)
Submitted Review
Hi hope you doing well ,just wanted to thank you for the hospitality and being a wonderous host we have had a great stay with you. Your place is devine and we had much peace and comfort while we stayed there. Much blessings on all your upgrades and renovations for your place no regrets on finding you guys. With many thanks and much gratitude.
Be always well.
Kind regards,
Tahera.
Tahera
Great
It is very nice place Safarinow must just pay the Lodge on time before, the occupants arrive.
Quite clean and will stay there again thank you so much and I hope to see you guys again cheers.
Tiaan Engelbrecht, South Africa
Nice and cosy
My family and I truly enjoyed our stay, although short, it was extremely comfortable, clean and homely.
Definitely a place I'd recommend to friends and family.
Rozanne Collings, South Africa
Pleasant experience
It was a pleasant experience. The two gentlemen were very welcoming and assist full. Was quiet and accommodating. Thanks we enjoyed our short time there. Thumbs up.
Ameer Ismail, South Africa
Bad experience
Looks can be deceiving, the place looks clean from the website pictures, however, it was not the same when I got there. Fisrtly the room was not prepared, windows were rattling because they could not close properly, there was a big hole filled with a stone but could still see outside. All of this resulted in me catching flu and i decided to leave the place.
Establishment's response
1. The room is advertised as a budget non self catering room, still the guest complained (on arrival) about the lack of cooking facilities. – I had to refer him to the room description, but he was still not satisfied.
2. The guest did not catch flu because of the room – he informed me on arrival that he had the flu and that he was very tired after a very early start that morning.
3. The room was most definitely clean and made up when the guest arrived – we would not risk our reputation on offering rooms that are not up to standard. Hygiene & cleanliness are of paramount importance to us, so if the guest would elaborate, we would apologise & take corrective steps without delay.
4. It is true that the aperture for the portable aircon was not completely sealed off.
5. It is also true that the catch on the window was loose – but this did not prevent the window from closing & sealing adequately.
6. I apologise without reservation for these two oversights on our part – it’s just a pity that the guest chose not to mention them directly to me at the time, especially since the guest spent two nights in the room. These two issues have now been rectified in just 15 minutes.
We are not claiming to be perfect at all times, and have offered full & partial refunds where we have been wrong. However, in this particular case, the main problem lies in the fact that the guest had expectations that were greater than those created by our room description. We would like to apologise to the guest for the unpleasant experience and will look for more ways to highlight the room description to avoid misunderstandings.
Can I help in any other way? Please don’t hesitate to contact me at one of the points below.
Establishment's response
1. The room is advertised as a budget non self catering room, still the guest complained (on arrival) about the lack of cooking facilities. – I had to refer him to the room description, but he was still not satisfied.
2. The guest did not catch flu because of the room – he informed me on arrival that he had the flu and that he was very tired after a very early start that morning.
3. The room was most definitely clean and made up when the guest arrived – we would not risk our reputation on offering rooms that are not up to standard. Hygiene & cleanliness are of paramount importance to us, so if the guest would elaborate, we would apologise & take corrective steps without delay.
4. It is true that the aperture for the portable aircon was not completely sealed off.
5. It is also true that the catch on the window was loose – but this did not prevent the window from closing & sealing adequately.
6. I apologise without reservation for these two oversights on our part – it’s just a pity that the guest chose not to mention them directly to me at the time, especially since the guest spent two nights in the room. These two issues have now been rectified in just 15 minutes.
We are not claiming to be perfect at all times, and have offered full & partial refunds where we have been wrong. However, in this particular case, the main problem lies in the fact that the guest had expectations that were greater than those created by our room description. We would like to apologise to the guest for the unpleasant experience and will look for more ways to highlight the room description to avoid misunderstandings.
Can I help in any other way? Please don’t hesitate to contact me at one of the points below.
Leroy matjie, South Africa
Recommended
It was a neat and tidy place, good place to just leave your things, lock and go. I would highly recommend it.
Dianne Rama, South Africa
Dear Brad
Thank you for our wonderful, clean, rustic, quiet, peaceful stay at your cottages. You are an amazing world class person and a gift to any establishment. Your hard work with very little finance is paying off! You went out of your way to make sure we were comfortable and met any needs in a flash. I wish you all the very best for you and may you grow abundantly in this wonderful enterprise. For an affordable holiday stay for a family this is the answer. God bless you and we will definitely see you on our next trip.
toni pankratz, South Africa
Obligation free quote with the best price gauranteed for this establishment!