Grootbosch Lodge

We stayed at the venue for only one night and found the staff very accommodating in that we were only able to book in late on the Friday evening. The rooms were immaculate and the staff who received us friendly.

A let down was that fact that the geyser to our rooms was not switched on/or switched on late by the day staff and we had no hot water as a result.  I contacted the manager on duty and all she did was find out from the staff what was going on, we had no feedback from her then or since. The two ladies on duty (evening staff) tried their best to assist us by supplying hot water from the kitchen (we did have hot water the following morning).

Thus far we've had no contact from management/or the owners at all, which I find unprofessional to say the least. A grand gesture is not expected, but a call or e-mail to apologise for the inconvenience will go a long way. We would have recommended the venue to family, but have reconsidered. It is also recommended that the owners of Grootbosch Lodge read the comments on TripAdvisor about the venue.