Die Eike Farm Accommodation

Will stay at Die Eike Farm Accommodation again. It was perfect for what we needed. Grieta is so friendly and helpful!

The room itself was first class, very neat, very clean, comfortable, spacious and good value for money. The personnel were very friendly, but not very visible or easily accessible. Once checked in, we were virtually on our own. The grounds of the farm were very untidy and not very interesting from a walk point of view, and tasting fruit should be described as 'when in season'. DSTV in every room, is an exaggeration. There was DSTV in the room true, but the channels are controlled from the main house. Despite requests to the point of embarrassment, we only had SS202 and SS203 and SABC TV1 on all the available channels for the duration of our stay. It's cold at night and a movie would have been welcome. And the cherry on the top has to be lunch at DAM FINE CAFE, where the service was the absolute worst that I've experienced in my entire life!

Establishment's response

Good Morning, I did receive the review, which made me sad because we do try our best to satisfy our guests.. Charmaine was on duty when they arrived, and she did explain about the problem with the dstv, that we lost of our decoders, but we are working on it. When the guest sms me for the another channel I did changed it immediately, because our other guests was from overseas for a international convention and did not need dstv.

We were on the premises all day for requests from our guests, maybe not always in the office, but I am on the farm 24/7, so when not in the office my Nr is visible in case any guest need attention. This weekend however we did prepare meals for the group and the reception, sitting dining room and kitchen are all together. So if not in office, we were here. The grounds are in winter scenery and it depend on what they mean by untidy, the vineyards are pruned and that is how the farm look this time of the year. The horses are on a farm next to us, but not around the guest house for hygienic purposes.

We are not responsible for the Dam Fine Café, the restaurant is next door but have nothing to do with us, we do recommend our guests to some excellent restaurants in town, but the choice they have to made by themselves.