Chane Cheese Farm and Lodge

Our stay in a two bedded unit was not as comfortable and conducive to a relaxed holiday as we were led to believe from the information on the website. We found that the accommodation had the following drawbacks: water supply was interrupted four times in seven days, no hot water available in kitchen sink or basin in the bathroom, bathroom basin was located in the shower cubicle, only one chair provided in the unit sleeping 2 people, no plugs in either of the basins and certain basic kitchen utensils were not supplied e.g. Bread knife, and only 3 tables provided outside to be shared by 4 units. There is also little privacy as all 4 units share the same outside space. The shower was unpleasant as we found it extremely difficult to get a balance between boiling hot and very cold water. The positive aspects relating to the accommodation were that the unit was clean and well located for travel to St Lucia, Umfolozi, Cape Vidal and Richards Bay areas. Other positives were that the air conditioner worked very well, the beds were comfortable and the management were amenable to correcting some of the above drawbacks where they could.

Thank you so much for a wonderful stay. Your place is beautifully set up and our children loved the freedom and nature that surrounds your B'nB. The hospitality was warm and the cheese was very delicious, we'll definitely be back and for a longer stay. Thank you again.

A very cosy and comfortable stay, and our kids loved seing the goats and cows. So quiet and serene in the forest... a far cry from the hustle of the city. A pity though that we were only informed upon our arrival that the kitchen would be closed the following morning and we would not be able to have breakfast. So a suggestion to future guests: double check with owner beforehand.

The pictures of the accommodation on the website were very misleading. Had we known that we were paying R550.00 to spend the night in a glorified "maids room", there would have been no way that we would have booked!

Establishment's response

Thankfully we have hundreds of happy clients that gave us very good reviews on our beautiful rooms and service. Regretfully we can not guarantee a visitors positive or negative outlook on life, but we as a family run destination will do everything in our power to satisfy our clients every need. Our rooms are very clean and neat. I would like to invite Mr Nel to come back and enjoy a beautiful area and destination. We would have gladly upgraded him to a family unit with no extra charge if we were afforded the opportunity. I regret that no refund will be given as no misleading was done on our part and would gladly have our rooms inspected by any organization of authority.

Regards

Phillip and Nicky Janse van Vuuren

Chane Cheese Farm and Lodge provided tranquil surronds with friendly service! We stayed in the comfey and cosey couples unit. Finishing touches such as crisp white bath towels and delicious turkish delights left on our beds on arrival was lovely. The service from Nicky and her husband was fantastic. Their restuarant was lovely - I highly recommend the Chane Special pizza - it was delicious. Set in between the game parks (to the left) & St Lucia village (to the right) this spot provided a good central location, away from the crazy crowds within the village itself. Quiet, peaceful with pretty surronds - We highly recommend!! Many thanks to all at Chane Cheese Farm!!

The farm is beautiful and the rooms are nicely furnished and neat and clean. We really had a wonderful stay.